Shipping policy

NORTON MICHAEL EUGENE
Thank you for shopping with NORTON MICHAEL EUGENE. We focus on the sales of premium luggage, travel suitcases, daily handbags and multifunctional bag accessories suitable for travel, commuting and daily storage scenarios. We always adhere to standardized order processing and strict pre-shipment inspection mechanisms, aiming to deliver every customer’s ordered luggage products with accurate verification, intact packaging quality and reliable logistics scheduling within a reasonable delivery cycle.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after your official order confirmation is received and verified by our system. Our team will complete product quality inspection, accessory checking and professional protective packaging for all luggage items before warehousing and delivery arrangement.
During large promotional activities, seasonal order surges and legal holiday intervals, the sharp growth of order volume may lead to a slight extension of conventional processing cycles. We will take the initiative to send email notifications to all customers once obvious order delays occur, ensuring timely and transparent order progress updates.

2. Shipping Rates and Delivery Estimates

The shipping cost of your order will be automatically calculated according to the package weight, volume and shipping destination, and the exact fee will be fully displayed on the checkout page before payment confirmation to ensure pricing transparency.
Estimated delivery times:15 business days
All specified delivery durations are estimated reference values rather than guaranteed delivery times. The actual delivery progress may be affected by uncontrollable factors including third-party carrier logistics delays, customs clearance audit cycles, extreme weather, regional logistics capacity restrictions and statutory public holidays.

3. Shipment Confirmation and Order Tracking

After your luggage order completes all inspection and packaging procedures and is officially dispatched from our warehouse, you will receive an automatic shipment confirmation email, which contains exclusive parcel tracking numbers and official carrier inquiry channels.
Tracking details typically become available within 24-48 hours after shipment. This short delay is caused by conventional data synchronization of the logistics platform, and real-time parcel transit status information will be fully updated and queryable after the synchronization is completed.

4. Incorrect Address Disclaimer

Customers shall carefully check and confirm the accuracy, completeness and deliverability of the shipping address, postal code and recipient contact information during the checkout process to avoid delivery failure, misdelivery or parcel return.
NORTON MICHAEL EUGENE shall not bear any liability for parcel loss or secondary delivery costs caused by wrong, missing or invalid address information provided by customers. If the package is returned to our warehouse due to address errors, the customer shall bear the additional reshipping fees for re-delivery.

5. Lost or Damaged Packages

Lost Packages:
If your luggage parcel is confirmed lost or untraceable during transit, please contact our customer support team with your valid order number within 7 days after the expected delivery date. We will cooperate with the logistics provider to launch a formal investigation and actively follow up to solve the problem.
Damaged Items:
If your luggage products are delivered with structural damage, scratched surfaces, broken hardware accessories or damaged packaging, please submit a after-sales application to us within 48 hours of receipt. You need to provide clear original photos of the damaged products and complete outer packaging for verification. Our professional team will conduct a detailed review and provide a proper solution as soon as possible.

6. Luggage Care and Usage Notice

All luggage and bag products have independent usage and maintenance instructions. Customers should use, clean and store the products in accordance with the attached official guidelines to effectively maintain the product appearance and service life.
NORTON MICHAEL EUGENE will not be responsible for product damage, deformation, accessory failure or performance attenuation caused by improper cleaning, overloading, rough handling, unauthorized modification or human misuse of luggage products.

7. International Shipping and Customs Notice

For all international cross-border shipments, the local customs bureau of the destination country may levy import duties, customs taxes and other related administrative fees according to local trade policies. All additional customs charges are borne by the customer independently and are not included in the product unit price and standard shipping fees.

8. Contact Information

If you have any questions, suggestions or after-sales inquiries about this Shipping Policy, order processing status and logistics tracking services, please feel free to contact us:
Company Name: NORTON MICHAEL EUGENE
Phone number: +1 410-421-1426
Email: service@chargenix.shop
Physical address: 3700 9th Ave N, Voltaire, ND 58792, United States