Privacy Policy

Privacy Policy

Last updated: 27/01/2024

At Chargenix, we are committed to safeguarding the privacy and security of our customers and site visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase.

Information We Collect

When you visit or interact with our website, we may collect the following types of personal information:

  • Personal Identifiers: This includes your name, shipping address, billing address, email address, phone number, and payment information when you make a purchase.
  • Order Information: Transaction details, including product information and your payment method.
  • Device Information: Technical data such as your IP address, browser type, operating system, referring URLs, and browsing behaviour.
  • Cookies: We use cookies to enhance your shopping experience, remember preferences, and track the performance of our site.

How We Use Your Information

We use the personal information collected for the following purposes:

  • Processing Orders: To fulfil your purchases, including payment processing, shipping, and providing order confirmations.
  • Customer Support: To provide you with assistance and respond to inquiries.
  • Marketing: To send updates, promotions, and newsletters (with your consent). You can opt out of marketing communications at any time.
  • Site Optimisation: To improve our website, services, and overall user experience based on analytics.
  • Legal Compliance: To comply with legal obligations and resolve disputes, if necessary.

Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:

  • Service Providers: With third-party service providers (e.g., payment processors, shipping companies) necessary for completing your orders and improving our services.
  • Legal Requirements: If required by law or to protect our business, customers, and others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Security

We implement robust security measures to protect your personal data from unauthorised access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. We encourage you to take steps to protect your data, such as using strong passwords and keeping your login information private.

Your Rights

As a customer, you have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You may request the deletion of your personal information, subject to legal obligations.
  • Opt-Out: You can unsubscribe from marketing emails by following the instructions in the email or contacting us directly.

Cookies and Tracking

We use cookies to enhance your browsing experience and collect information about site usage. You can modify your browser settings to decline cookies, but this may limit your use of certain features on our website.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, so we encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any changes will be posted on this page, and we encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

  • Email:  support@chargenix.shop

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