Shipping Information

Shipping Information

Last updated: 27/01/2024

At Chargenix, we strive to provide fast and reliable shipping across Australia. Please review the information below for details on shipping rates, delivery times, and policies.

Domestic Shipping (Australia)

• Standard Shipping:
  Delivery within 2-7 business days. Shipping rates vary based on the weight of the package and will be calculated at checkout.
  Cost: $5.99 (or free for orders over $50).

• Express Shipping:
  Delivery within 1-3 business days for faster service. Rates vary based on weight and location.
  Cost: $12.99 (or free for orders over $100).

Order Processing

• Orders are typically processed within 1-2 business days (excluding weekends and holidays).
• You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

International Shipping

We currently do not offer international shipping, but stay tuned as we are expanding our services in the near future!

Tracking Your Order

Once your order is shipped, you will receive an email containing a tracking number and link to track your package. You can also track your order by logging into your account on our website.

Missed or Failed Deliveries

If no one is available to receive the package, our courier may leave a card with instructions for re-delivery or collection from a local post office. Please ensure your shipping address is accurate to avoid delays.

Shipping Delays

While we strive to meet our estimated delivery times, unforeseen circumstances (e.g., weather delays, high order volumes) may cause slight delays. If your order is delayed, please check your tracking information or contact our support team at support@chargenix.shop for assistance.

Damaged or Lost Packages

If your order arrives damaged, or if it has been lost in transit, please contact us immediately at support@chargenix.shop with your order number and tracking information. We will work to resolve the issue promptly.

Chargenix is committed to delivering a seamless shopping experience, and we appreciate your patience and understanding. If you have any further questions regarding shipping, feel free to reach out to our support team.